Cancellation Policy
We understand that circumstances may arise that do not allow you to keep your appointment. For this reason, we send all our guests an SMS confirmation 48 hrs prior to your booking.
We greatly appreciate 24 hrs notice to cancel or reschedule, as a courtesy to our waiting list and the Prema team. Last minute cancellations and no-shows will regrettably incur a 100% fee of the scheduled service.
Thank you for your understanding.